My paypal was hacked recently

**busybee** · 04-25-2009, 05:33 PM

I know Paypal customer support has a bad rep but I give them full thanks for catching what was going on with my account. They noticed suspicious activity and notified me. I wasn't even aware of the problem because I only use that account two or three times a month. I had three fraudulent charges (over $500 worth) and they were great about getting those reversed and the money put back into my account.

**Jherek** · 04-27-2009, 04:45 AM

You're very lucky it turned out that way - that's rare. Most people who have had hacking issues with PayPal haven't been so lucky, unfortunately.

**andrew25** · 04-30-2009, 12:30 PM

This is a very rare thing. Normally when they find such fraudulent activities they would freeze the account and they would ask the account holder to furnish a new bank account in his name as a proof that he is the real owner of the account.

**dreamr802** · 04-30-2009, 04:09 PM

My account was hacked once and the only thing that I had to do was change my password and I had to show documentation of who I was with a picture ID...my account was frozen I think for a total of 2 weeks but it wasn't too bad and it wasn't a huge amount I think it was only like $50-$60.

**tongyun** · 05-08-2009, 10:53 PM

It's nice to hear that Paypal took a very proactive position on protecting your account. With more threats to customers nowadays, it seems that companies are being more vigilant in protecting their customers to ensure their customers stay with them.

**mlmprelaunch** · 05-09-2009, 06:38 PM

Just curious, how can these charlatans do such a thing...hacking ones account? I'm sure there are clues...care to share so I will know? I want to shun being a victim that's why.

**sanju123** · 05-09-2009, 07:40 PM

What about getting security against ID thefts- I have read that millions of data is lost in USA itself every year- I wonder if the security against ID thefts possible?

**uplana** · 05-10-2009, 04:48 AM

Every online user is familiar with the term 'online fraud', be it through credit card or through fraudelent mails and websites. Its really important to take special measures to prevent yourself from becoming victim to any online fraud.

**tongyun** · 06-02-2009, 10:06 PM

Originally Posted by mlmprelaunch

Just curious, how can these charlatans do such a thing...hacking ones account? I'm sure there are clues...care to share so I will know? I want to shun being a victim that's why.

Often times it's through spyware or malware. The programs are secretly loaded on to a user's computer and keystrokes recorded and sent back to the bad guys. Sometimes it can also be done by a fake email (phising) and someone clicks the link thinking they are being taken to the real PayPal site when in reality it's a fake one. The victim types in their user name and password and the bad guys now have the information they need.

**chris2k5** · 06-08-2009, 09:49 PM

You are very lucky. Someone used a keylogger on my computer and got my information for my Paypal account and took $1000 out of my account. It took me a little over 11 months to get my $1000 back. My account was frozen and locked in the process too.

Never used Paypal ever again.

**tongyun** · 06-09-2009, 06:49 PM

Originally Posted by chris2k5

You are very lucky. Someone used a keylogger on my computer and got my information for my Paypal account and took $1000 out of my account. It took me a little over 11 months to get my $1000 back. My account was frozen and locked in the process too.

Never used Paypal ever again.

Chris, at least you got your money back, even if it did take 11 months. I'm sure there are people out there who don't get even a penny back. As for not using PayPal again, not defending them, but you stated that there was a keylogger in place and that's how your account was hacked. How was that Paypal's fault?

**chris2k5** · 06-10-2009, 12:19 AM

Originally Posted by tongyun

Chris, at least you got your money back, even if it did take 11 months. I'm sure there are people out there who don't get even a penny back. As for not using PayPal again, not defending them, but you stated that there was a keylogger in place and that's how your account was hacked. How was that Paypal's fault?

Paypal saw that I did not authorize such an action. The IP address used to log into my account was a Canadian IP address. The guy over the phone even saw that. They refused to give up my money for the longest time when they knew.

**tongyun** · 06-10-2009, 05:11 PM

Originally Posted by chris2k5

Paypal saw that I did not authorize such an action. The IP address used to log into my account was a Canadian IP address. The guy over the phone even saw that. They refused to give up my money for the longest time when they knew.

I see why you are so upset with them and rightfully so. It's a shame that they were not more aggressive in taking care of the problem.

**mediafreak** · 06-12-2009, 12:48 AM

well, this only goes to show that the underworld hacking black market is getting stronger by the minute. sometimes proactive measures such as what Paypal did here is the only remedy.

**VietXKosuke** · 06-28-2009, 10:46 AM

Awesome. I'll try to avoid being hacked; but I do hope that if I ever am, Paypal is as easy to work with. So far, I love them. Let's hope to keep it that way.